Refund policy

Return & Refund Policy – Tied To The Promise

We want you to love your purchase! If for any reason you are not completely satisfied, we’re here to help.

Returns
    •    Items can be returned within 30 days of delivery.
    •    To be eligible, items must be unused, unworn, and in their original condition with tags still attached.
    •    Custom or personalized items are final sale and cannot be returned.

How to Return an Item
    1.    Contact us at tiedtothepromise.com with your order number and the item you’d like to return.
    2.    We’ll provide instructions and a return authorization.
    3.    Ship the item back to the address provided.

Return Shipping Costs
    •    Customers are responsible for return shipping unless the item was damaged or defective.
    •    We recommend using a trackable shipping service to ensure your return arrives safely.

Refunds
    •    Once your return is received and inspected, we’ll send you an email confirming your refund.
    •    Refunds will be issued to the original payment method within 7–10 business days.
    •    Shipping costs are non-refundable unless the return is due to a defect or error on our part.

Exchanges
    •    Exchanges are available for different sizes or colors, subject to availability.
    •    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
    •    Contact us at tiedtothepromise@gmail.com to arrange an exchange.

Damaged or Defective Items
    •    If your item arrives damaged or defective, please contact us immediately at tiedtothepromise.com.
    •    We will provide a replacement or full refund, including shipping costs.

Questions?
We’re happy to help! Reach out anytime at tiedtothepromise@gmail.com